FAQ's

ShopERG FAQ's

When can I expect my order to ship?

ShopERG will typically ship within 24 hours after a product is purchased.  We generally ship either UPS or FedEx.  We do offer delivery  in the greater Waterbury, CT area, contact us at gifts@shoperg.com for more information or give us a call 203-267-GIFT(4438)

What do you do with my information?

We never share, sell or give away your information.  We do like to provide you with newsworthy information, upcoming events, sale and promotional opportunities.  You have the opportunity to opt-out of receiving communication from us or, if you want, we can take you off our mailing list, email gifts@shoperg.com .  For our comprehensive privacy policy click here! 

How does Bridal Registry work?

We pride ourselves on our award winning registry (The knot 2015 Best of Weddings).  It is encouraged to call or email us to make an appointment for bridal registry.  We want your appointment to be the focus of our attention, plan for up to an hour for your registry.  We will create your Bridal Registry and it will available online and in store for purchases.  Click here to read all of our Bridal Registry benefits.


What is your return/exchange policy?

If you need to return or exchange your purchase for any reason, call or send us an email at gifts@shoperg.com . We will refund or exchange items in brand new condition within 30 days of your purchase.   For our comprehensive return policy click here!

Do you ship Internationally?

Yes! we will ship internationally, but do not offer free shipping on international sales.  Smaller  items will ship USPS First Class International, larger packages will be shipped through FedEx.  Please note that on USPS First Class packages that tracking is only available until the item reaches the US border. Any levy, taxes, custom fees, or import duties on purchases form shopERG.com  will be the purchasers responsibility.

What should I do if I have a question?

Feel free to email us gifts@shoperg.com or call 203-267-GIFT(4438)

Where is your store located?

We always said the best thing about our shop is coming inside.  Our June 2015 location will be:  

Barclay Square Plaza

20 Sherman Hill Road

Woodbury, CT 06798

Why “Elizabeth Richard” ?  

Elizabeth Richard is taken from the middle names of our kids.  Read "About Us" here.


What does ERG stand for?

E= Elizabeth R=Richard and the G = Greene, our family last name.